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Contracts & Communication
All contracts sent to clients will be written in English, establishing prices with their conditions, passenger base, service details, hotel category, included and excluded services as well as any specific policies detailed below. Every client agreement is valid only if written.
Booking Confirmation & Pricing Statement
For every reservation, UNWILD PLANET will confirm actual bookings through a Booking Confirmation & Pricing Statement (BC & PS) containing the detail of items included with our services and their price, status, passenger base, service description, accommodation type and category, included services, and any other relevant information for the reservation. UNWILD PLANET will provide only the services included in the BC&PS. Each time a reservation is modified, a new BC&PS will be issued for the client. For any given reservation, only the latest BC&PS will be valid. Please note that bookings will be confirmed only after deposit is received basis the latest BC&PS. UNWILD PLANET reserves the right to charge for any undue escalation in prices over and above the terms defined in BC&PS.
Last minute changes and requests
Any reservation or booking changes requested within 7 days of the passenger’s arrival date (Last Minute Request) may apply an INR 5000 fee. In all cases, force majeure situations will be specially treated.
Payment and Cancellation Policy
| For International Group/Customized Travel | |
|
Payment Policy |
30% of the total amount should be paid at the time of the confirmation. All accounts should be paid in full no less than 60 consecutive days prior to the commencement of tour. Any flight bookings, which are a part of the tour, will have to be paid in full at the time of confirmation. |
| Cancellation Policy for One or more Travelers | |
|
More than 60 days prior to the departure |
A refund will be given, except for any non-refundable fees and/or deposits already paid to the providers |
|
Between 59 and 30 days prior to the departure |
50% of the total invoice of the cancelled passenger(s) shall be retained as the cancellation fee |
|
Between 29 and 15 days prior to the departure |
70% of the total invoice of the cancelled passenger(s) shall be retained as the cancellation fee |
|
Less than 15 days prior to the departure |
No refund |
| For Polar Expeditions | |
|
Payment Policy |
USD 3000 deposit must be paid at the time of the confirmation. All accounts should be paid in full no less than 150 consecutive days prior to the commencement of tour. Any flight bookings, which are a part of the tour, will have to be paid in full at the time of confirmation. |
| Cancellation Policy for One or more Travelers | |
|
More than 180 days prior to the departure |
A refund will be given, except for USD 1500 cancellation fee and/or deposits already paid to the providers |
|
Between 179 and 120 days prior to the departure |
USD 3000 cancellation fee, provided final payment has been made |
|
Less than 120 days prior to the group’s arrival |
No refund, provided final payment has been made |
| For Domestic Group/Customized Travel | |
|
Payment Policy |
30% of the total amount should be paid at the time of the confirmation. All accounts should be paid in full no less than 30 consecutive days prior to the commencement of tour. Any flight bookings, which are a part of the tour, will have to be paid in full at the time of confirmation. |
| Cancellation Policy for One or more Travelers | |
|
More than 30 days prior to the departure |
A refund will be given, except for any non-refundable fees and/or deposits already paid to the providers |
|
Between 29 and 15 days prior to the departure |
50% of the total invoice of the cancelled passenger(s) shall be retained as the cancellation fee |
|
Between 14 and 7 days prior to the departure |
70% of the total invoice of the cancelled passenger(s) shall be retained as the cancellation fee |
|
Less than 7 days prior to the departure |
No refund |
